You agree to use any communication features provided through our platform, including but not limited to SMS, MMS, email, and voice communications, in full compliance with all applicable laws and regulations, such as the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act. You acknowledge that you are solely responsible for the content of your communications and for ensuring that you have obtained the necessary consent from recipients. We do not originate, send, deliver, or initiate any communication on your behalf; all communications, including but not limited to automated messages sent via the ClientLab platform, are deemed to be sent by you or your customers.

By using ClientLab's templated review system, you acknowledge and agree that you are solely responsible for complying with all applicable laws and regulations in your jurisdiction regarding review gating, a practice that involves selectively soliciting reviews from customers based on their perceived likelihood of leaving positive feedback. This includes, but is not limited to, those set forth by the Federal Trade Commission (FTC) and other regulatory bodies.

You agree to indemnify, defend, and hold harmless ClientLab, its officers, directors, employees, and agents from any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your breach of this clause, including any claims related to review gating or any other violation of applicable laws or regulations. You further acknowledge and agree that ClientLab does not endorse, support, or encourage review gating and that any use of the templated review system for such purposes is at your own risk.

To the fullest extent permitted by applicable law, ClientLab's total liability under this clause shall be limited to the amount of fees paid by you to ClientLab for the use of the templated review system during the one (1) month period immediately preceding the date on which the claim arose. ClientLab shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the templated review system.

Additionally, you agree to comply with all applicable laws when using ClientLab or conducting any business.

Third Party Services and Content

Our platform may integrate or offer access to third-party services and content over which we have no control. We are not responsible for the availability, accuracy, or reliability of any third-party services and content, and you agree that any access or use by you is solely at your own risk. Any transactions or interactions you have with third-party providers are between you and the third-party, and we are not liable for any loss or damage arising from such interactions.

International Use and Compliance

Our platform is accessible globally, and it is your responsibility to ensure that your use of our platform complies with all local laws and regulations in your jurisdiction. We make no representation that our platform is appropriate or available for use in locations outside of Bulgaria, and accessing our platform from territories where its content is illegal is prohibited.

License Grant Agreement

By purchasing a subscription to our software or services, you agree to a limited, non-exclusive, non-transferable, and revocable license to use the provided software, course materials, and/or documentation (the "Product") strictly for conducting your business operations while your subscription remains active.

Grant of License:

Subject to these Terms, ClientLab grants you a limited license to access and use the Product solely for your internal business operations. This license does not transfer any ownership or intellectual property rights to you.

Restrictions on Use:

• You may not modify, adapt, create derivative works from, sublicense, reverse engineer, or use the Product for any purpose outside of its intended business use.

• You may not share, resell, or redistribute the Product to any third party.

• Any violation of these terms immediately revokes your license, and ClientLab reserves the right to disable your access without notice.

Ownership & Termination:

• All rights to the Product, including intellectual property rights, remain exclusively with ClientLab.

• If your subscription is terminated or canceled, your license immediately expires, and you must cease all use of the Product.

• Unauthorized use after termination may result in legal action.

SECTION 3: OUR PRIVACY STATEMENT AND DATA PROCESSING ADDENDUM REGARDING YOUR PERSONAL INFORMATION

At ClientLab, we highly value your privacy and are committed to safeguarding your non-public, personal information. Any personal information you provide us through the Website is governed by our Privacy Statement, which outlines how we collect, use, and protect your data. Additionally, if you and/or your end users are located in certain regions such as the European Union, United Kingdom, Brazil, or California (USA), our Data Processing Addendum (DPA) also applies to your personal information. For more information on our Privacy Statement, please visit https://www.clientlab.io/privacy. To view our DPA, please visit https://www.clientlab.io/dpa. We reserve the right to make reasonable modifications to our Privacy Statement and DPA from time-to-time. By using our services, you acknowledge that you have read and agreed to our Privacy Statement and DPA, which are incorporated into this Agreement by reference.

SECTION 4 - USER INFORMATION; ACCOUNT REGISTRATION; PASSWORDS; PROHIBITION AGAINST THIRD-PARTY AGENCY ACCOUNTS

To use ClientLab's services, you are required to create an account with us. By creating an account, you confirm that all information you provide is accurate and truthful, and that you are not impersonating someone else. You are solely responsible for maintaining the confidentiality of your account password, and you agree not to share or transfer your password or user name to any third party.

Any confidential or proprietary information shared by ClientLab with you must be kept confidential. This includes technical information, pricing, business strategy, and data about other past or current ClientLab users or their customers.

ClientLab strictly prohibits the creation of "agency accounts," which are accounts used to host marketing activities for third parties. If we determine, in our sole discretion, that you are operating an agency account, we may cancel your user account or adjust your pricing. You are responsible for all transactions and information transmitted to ClientLab using your account, and you agree to notify us immediately of any unauthorized use of your account.

By not complying with the above obligations, you acknowledge that ClientLab is not liable for any loss or damage you may suffer. Please see Section 21 for more information.

SECTION 5 - PURCHASE ORDERING AND ACCEPTANCE

In order to purchase any service or product from ClientLab, you must submit payment before your order is accepted. If any required information is missing or inaccurate, we may request additional details and reserve the right to cancel or limit your order. Please note that our electronic order confirmation does not necessarily indicate acceptance of your order.

If you need to modify or cancel a pending order, please contact us immediately at

[email protected]

While we will do our best to accommodate your request, we cannot guarantee that we will be

able to amend your order according to your instructions.

All products and services are subject to availability. If an item is not available, we will notify you of the expected availability date and may offer an alternative product or service. If you do not wish to substitute the product or service, we will cancel your order upon your request and refund your payment card in full.

We reserve the right to limit the sales of our products and services to any individual, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis at our sole discretion.

By submitting a purchase order for products and other services, you are affirming your acceptance of this Agreement.

All prices are listed in U.S. Dollars and all payments must be made in U.S. Dollars.

SECTION 6 - REFUNDS FOR TANGIBLE PRODUCTS

If you have purchased a tangible product from ClientLab or any of its related brands, you may be eligible for a limited refund if you comply with the following conditions (unless otherwise specified):

You must request a refund in writing by contacting [email protected].

-Your refund request must be submitted within thirty (30) days of your purchase.

-The tangible product must be returned to ClientLab immediately, following the shipping and other instructions that will be sent to you via email after requesting a refund.

-The tangible product must be returned to ClientLab in a condition that is deemed like-new or re-sellable at ClientLab's sole discretion.

SECTION 7 - FREE TRIAL OFFER, AUTOMATIC ENROLLMENT, PAYMENT, CANCELLATION, REFUNDS FOR SERVICES AND SUBSCRIPTIONS

We may, at our discretion, offer a free trial of ClientLab. Such free trial will start immediately after your registration and continue for the free trial offer period as indicated on the Website at the time you register. Please note that we are not legally obligated to offer a free trial.

Free trial subscriptions are only available to new subscribers of ClientLab and for the limited periods as set out on the Website. Previous subscribers or those subscribers who have already benefited from a free trial subscription to ClientLab do not qualify for a further free trial period.

If ClientLab offers you a trial subscription, it will begin immediately after registration and will continue for the specified trial period mentioned on the website. The free trial offer is only available to new subscribers and for the limited time mentioned on the website. If you are a previous subscriber or have already availed of a free trial, you are not eligible for another free trial period.

ClientLab will send you a reminder email at least seven days before your trial ends. If you do not wish to continue your subscription after the free trial, you must contact us at least 24 hours before the trial period ends. You can do this by submitting a cancellation request to our support email address [email protected] or by canceling your free trial through your Account Dashboard, as detailed on our website. If you fail to cancel before the trial period ends, your subscription will continue automatically, and your payment card will be charged the full monthly membership subscription rate, as mentioned on our website when you enrolled, every month until you cancel. Please note that the monthly membership subscription rate can change at any time. In case of any changes, we will notify you via email and give you an opportunity to cancel.

If you wish to cancel your subscription (including services) after a free trial or discounted period, you must submit a cancellation request via our support email address or through your Account Dashboard, or from the cancel link at in the footer of our website homepage. For monthly subscriptions (including services), we require at least ten (10) days’ notice of cancellation by email. If you provide notice less than ten (10) days before the next subscription month, your credit card may still be charged, and you will not be entitled to a prorated refund for your last month's use. For annual subscriptions, we also require at least ten (10) days’ notice of cancellation by email. If you provide notice less than ten (10) days before the next subscription year, your credit card may still be charged. If you cancel before the end of your subscription year, you will not receive a refund, but we will provide you with a credit towards other ClientLab subscription services. ClientLab reserves the right to charge a cancellation fee equal to the discounted amount of the subscription at its sole discretion.

SECTION 8 - SUBSCRIPTION FEES, AUTOMATIC PAYMENTS, WALLET FUNCTIONALITY, AND EXCESSIVE USE RESTRICTIONS

The ClientLab user is responsible for paying all fees due to ClientLab in connection with their monthly subscription in accordance with the Subscription Terms. The initial payment is due when the user account is set up, and payment of the monthly fee is required to access the service, or after the end of the free trial period if the automatic subscription has not been cancelled. The user's account will be charged monthly, including applicable taxes, for the upcoming month's subscription, along with any other fees and charges accrued during the previous period. Failure to use any of the services provided by ClientLab does not relieve the user of their payment obligations.

Accepted Payment Methods & Recurring Billing Terms

ClientLab accepts credit cards, debit cards, and ACH payments, with payment details collected through a secure financial data collection mechanism. The user agrees to the automatic payment collection terms applicable to the purchased service and acknowledges that

payment is due on a recurring basis unless canceled in accordance with the Subscription Terms.

In the event that payment cannot be processed, ClientLab may charge a

lesser amount to temporarily pause the account and retain user information while attempting to update payment details. If the user fails to update payment information within the required timeframe, access to services may be suspended or permanently terminated.

For users with a monthly or annual subscription and a valid payment method on file, each payment will be automatically processed on the designated payment date and billed to the provided payment method. If a payment fails and is not resolved within seven (7) calendar days, ClientLab reserves the right to:

-Suspend or terminate the user's account and/or service.

-Send outstanding balances to collections, which may result in additional fees and impact the user's ability to use future services.

-Charge late fees at a rate of 1.5% per month (or the highest amount permitted by law) on overdue balances.

To cancel a subscription, users may do so in one of the following ways:

• By accessing the Cancel Subscription link located in the footer of the homepage at www.clientlab.io.

• By visiting https://www.clientlab.io/cancel directly.

• By submitting a cancellation request through their Account Dashboard or emailing [email protected] at least ten (10) days before the next subscription billing date.

ClientLab may charge applicable taxes in addition to any fees. In the event of a collection process, the user will be liable for all associated costs, including legal fees and expenses.

Wallet Functionality and Usage Costs

Each customer account shall be allocated a monthly credit of $50, managed in the Customer's SaaS wallet, to cover fair usage costs associated with the underlying systems utilized by the ClientLab platform. This credit shall apply to costs related to enabling the AI to engage in automated lead nurture and qualification conversations via SMS, as well as telecom carrier fees incurred through A2P (Application-to-Person) messaging, email services, and other system functions.

The $50 credit is provided to facilitate reasonable usage without incurring additional charges.

Should the Customer exceed the allocated $50 credit in any given month, the Customer shall be responsible for any top-up amount necessary to cover the additional usage costs, which will be billed automatically through the SaaS wallet, as detailed below.

Usage Costs for Services

Below are the individual costs for each service and the estimated amount of usage that can be covered by a $50 credit:

-Making Calls:

Cost: $0.028 per minute.

$50 will cover around 1,775 minutes of outgoing calls.

-Receiving Calls:

Cost: $0.017 per minute.

$50 will cover around 2,950 minutes of incoming calls.

-Text Messages (SMS) (per segment, where 1 segment = 160 characters):

Cost: $0.01575 per segment.

$50 will cover around 3,175 SMS segments.

-Emails:

Cost: $0.0014 per email.

$50 will cover around 35,725 emails.

-Email Verification:

Cost: $0.005 per verification.

Approx. $50 will cover around 10,000 email verifications.

-Content AI (words/images):

Cost: $0.00018 per word or $0.01175 per image.

$50 will cover around 277,775 words or 425 images.

-WhatsApp Conversations:

Cost: $0.143 per conversation.

$50 will cover around 350 WhatsApp conversations.

-Premium Triggers & Actions:

Cost: $0.004 per action.

$50 will cover around 2,500 premium actions.

Wallet Top-Up and Recharges

The wallet operates as a pre-loaded balance system, and the Customer is required to maintain sufficient funds for ongoing usage of the platform. When the wallet balance drops to a minimum of $10, the Customer's credit card on file will be automatically charged the pre-set top-up amount immediately to replenish the wallet. Automatic recharge attempts will be made up to seven times, once per day. If all attempts to recharge the wallet fail, the Customer will be required to manually add funds to the wallet to continue utilizing the services.

Free monthly credits will always be applied first to cover usage before any top-up balance is used. The $50 free credit is reset each month and does not accrue or roll over to the following month. Upon cancellation of the subscription, any remaining balance in the wallet, excluding the monthly free credits provided, shall be refunded to the Customer.

If you use more data than what’s contemplated by your pricing plan, you might be required to upgrade your plan.

Excessive Use Restrictions. We provide access to the Platform on a tiered-pricing basis, and some tiers can process more data with less impact on performance. We have no liability for the effect that your excessive data use may have on performance. If, in ClientLab’s sole discretion, we determine that your data use is excessive, abusive, or has a negative effect on the Platform in anyway, we may (1) require that you upgrade your Services in order to continue your activity levels if your data use exceeds the intended use of your existing Platform tier or if ClientLab’s operational costs to support your Platform usage exceeds the subscription price; (2) suspend or terminate your use of the Platform or Services, and/or (3) reduce the amount of data you are able to use. We make regular updates to our platform, and sometimes those updates might affect the previous mode of operation of the platform.

Platform Updates. ClientLab reserves the right to make updates or changes to the Platform at anytime, including changes that may affect the previous mode of operation of the Platform. You agree that your use of the Platform or purchase of Services is not contingent on ClientLab’s delivery or release of any functionality or feature, including but not limited to the continuation of a certain Service or any third-party services.

SECTION 9 – DELIVERY FEES

Unless otherwise indicated on the ClientLab website at the time of purchase, shipping and handling fees may apply to any physical products we send you. We will make every effort to process and fulfill your order within a reasonable time after receiving a verified order form. In order to avoid any delays, it is important that you provide accurate shipping address and phone number information.

Although we may provide an estimated delivery or shipment timeframe, please be advised that these are only approximations and subject to change. If your order is delayed, we will contact you at the email address provided at the time of your order. If you cannot be reached or you would like to cancel your order, we will refund the full amount charged and cancel the order.

Please note that we are not responsible for any loss, damage, cost, or expense arising from shipment or delivery delays caused by third-party carriers or other delivery services that are not owned or controlled by ClientLab. Once we deliver the items to a third-party carrier, you assume responsibility for the items, including any risk of loss or damage that may occur during shipment or delivery.

SECTION 10 – CLIENTLAB PRODUCTS, SERVICES, AND PRICES ON THE WEBSITE

The prices, products, and services available on https://www.clientlab.io are subject to change without notice. ClientLab may also provide additional products and services through its other owned or controlled sites, which are also governed by these terms. ClientLab reserves the right to modify the specifications and prices of its products or services without any obligation to you. Unless otherwise provided for in these Terms, any changes in prices for your subscription or purchase of products or services will be communicated via email.

Price changes will take effect on the first day of the month following the posting of such changes. By accessing, subscribing, using, or placing an order through the website, you authorize ClientLab to charge your account accordingly, including any future price changes. If you request a downgrade in services, the corresponding price reduction will be effective on the first day of the following month. By continuing to use ClientLab's products and services and unless you terminate your subscription, you agree to the monthly credit card charges for the products and services you have selected and any future price changes communicated through email.

ClientLab takes reasonable measures to ensure that the prices listed on the website are accurate, and that the products and services available are properly described and displayed. In the event that the actual price of a product is higher than the stated price, ClientLab may either contact you for instructions or cancel your order and notify you accordingly.

Please note that product or service descriptions may not be accurate, complete, current, or error-free, and packaging may differ from the actual product received. All sales are final, except as outlined in Section 6 of these Terms. Any references or descriptions of products or services not owned by ClientLab are not endorsements or warranties made by ClientLab.

SECTION 11 – DISCLAIMER: RESULTS MAY VARY FOR YOUR BUSINESS

Every business is unique, with different strategies, structures, products, and services. Therefore, individual results will vary depending on a variety of factors specific to each business, such as content, business model, and offerings.

ClientLab does not guarantee or warrant the success, income, or sales of your business. It is understood and acknowledged that ClientLab will not provide sales leads or referrals to your business. The software and tools provided are intended to assist with creating internet sales funnels and enhancing your online offerings, but we cannot control external market factors that may affect your business. While we provide software and tools, we do not make earnings claims or promises, and we cannot guarantee a return on your investment.

It is important to note that ClientLab does not sell a business opportunity, "get rich quick" program, guaranteed system, franchise system, or a business in a box. Our products and services should be purchased with the understanding that they require time, effort, and may not be applicable in all situations. Additionally, we do not provide tax, accounting, financial, or legal advice, and it is recommended that you consult with an accountant, attorney, or financial advisor for such advice.

SECTION 12 – YOUR OBLIGATIONS WHILE RUNNING YOUR BUSINESS

By agreeing to this Agreement, you confirm that you operate a legitimate business with no prior or pending government investigations or prosecutions against you or your business. You also agree that you will use ClientLab's products and services in compliance with all applicable laws and regulations and for lawful purposes only. You acknowledge that you are exclusively responsible for complying with all applicable laws and regulations in operating your business, including but not limited to laws governing marketing claims, refunds, premium offers, subscriptions, tax laws, and any additional laws applicable to your business.

You agree to notify ClientLab immediately if any investigation or lawsuit is threatened or filed against you or your business, and ClientLab reserves the right to terminate this Agreement without any liability. ClientLab is not liable for any violation of laws by you or your business. You are solely responsible for collecting and reporting any sales and use tax, as well as any other taxes that apply to your business, including taxes that apply to voluntary customer donations (as described in Section 13). ClientLab is not responsible for collecting or reporting any taxes that apply to your business or sales of your products or services. In the event of any violation of laws by you or your business, you agree to indemnify ClientLab as described in Section 21.

SECTION 13 – VOLUNTARY CHARITABLE DONATIONS AND TAX IMPLICATIONS

ClientLab MAY offer you and your customers the option to make voluntary donations to designated charities at checkout through a "round up" program. The donation amounts, ranging from one to ten dollars, will be collected as a part of the total purchase price charged to your customer. ClientLab will keep these donations in a separate account and transfer the funds to the designated charities within sixty (60) days of receipt. It is your responsibility to collect and report any applicable sales tax for these donations. Please note that "round up" donations may not be tax deductible for you or your customers, and are non-refundable, regardless of whether items are returned.

SECTION 14 – AFFILIATE PROGRAM AND COMMISSIONS PROGRAM

ClientLab may extend to you an invitation to become an independent ClientLab affiliate (“Affiliate”), providing you with an opportunity to earn extra money for ClientLab accounts that you sell to other users, subject to your agreement to the terms outlined in the ClientLab Affiliate agreement (the “Affiliate Agreement”). ClientLab reserves the exclusive right to determine the amount of remuneration each Affiliate receives in return for their efforts. Affiliate commission is further elaborated on in the Affiliate Agreement. Affiliates are not employees or agents of ClientLab and have no authority to act on behalf of or bind ClientLab. Affiliates shall be solely and exclusively accountable for all expenses incurred. Sections 18 and 20 below (as well as all other terms in this Agreement) apply to Affiliates and further govern the relationship between ClientLab and each Affiliate.

For more information about the Affiliate program and the additional terms that apply, read the affiliates page. All sections of these Terms apply to you as an Affiliate, unless explicitly stated otherwise.

If you make a purchase using a ClientLab Affiliate identification number, the Affiliate linked to that sale will be provided with your name and email address for other promotional opportunities and purposes. By using such an Affiliate link or identification number to make a purchase, you explicitly agree that your name and email address may be shared with the Affiliate.

SECTION 15 - CLIENTLAB'S FEEDBACK AND MEDIA USAGE

ClientLab values the opinions and feedback of its customers and users, and appreciates any comments they have to offer about its products and services. With this in mind, ClientLab reserves the right to use any testimonials or product reviews in whole or in part, along with the name, city, and state of the person who submitted them. These testimonials and reviews may be utilized in any form of activity related to ClientLab's products or services, including both online and print media, as determined solely by ClientLab. It is important to note that the experiences of each participant and customer are unique, and thus these testimonials may not necessarily reflect the experience that your business may have when using ClientLab's products or services. As mentioned in Section 11, your business's results may vary depending on various factors unique to your business and market forces outside of ClientLab's control. Furthermore, any photographs or information that you provide to ClientLab will be considered non-confidential and non-proprietary, and by submitting them, you grant ClientLab a royalty-free, worldwide, perpetual, non-exclusive, and irrevocable license to use them.

ClientLab also reserves the right to correct any grammatical or typographical errors, to shorten testimonials prior to publication or use, and to review all testimonials and product reviews before publication or use. It is important to note that ClientLab is not obligated to use any or all parts of any testimonial or product review submitted.

SECTION 16 - COMPLIANCE WITH LAWS AND ANTI-HARASSMENT POLICY

As a user or affiliate of ClientLab, it is mandatory to comply with all laws, both domestic and international, regardless of whether or not you display the ClientLab Badge. This includes but is not limited to laws against false and misleading advertising, e-mail marketing laws (such as the Federal CAN-SPAM Act (15 U.S.C. § 7701)), data protection laws (such as the European Union General Data Protection Regulation, California Consumer Privacy Act, Brazilian General Data Protection Regulation, and the UK Data Protection Act), telemarketing laws (including the federal Telephone Consumer Protection Act (47 U.S.C. § 227) and the Federal Trade Commission’s Telemarketing Sales Rule (16 C.F.R. § 310)), laws governing endorsements and testimonials (including the Federal Trade Commission’s Revised Endorsements and Testimonials Guides (16 CFR Part 255)), intellectual property, privacy, security, anti-terrorism, anti-corruption, child protection, import/export laws, and any other applicable laws. It is your sole responsibility to ensure compliance with all applicable laws, regulations, and court orders of any jurisdiction that is applicable to you and your business.

You are solely and exclusively responsible for understanding and complying with all applicable laws at all times and ensuring that all users of your account do the same. If you use any messaging software, including any messaging software provided by ClientLab or any other messaging system or software or hardware provided by you or a third-party, you must comply with all applicable laws related to sending messages. This includes compliance with the federal Telephone Consumer Protection Act and other relevant laws. You also agree to indemnify and defend ClientLab from any claims, damages, losses, and lawsuits of any kind that may be made or brought against ClientLab relating to your violation of law or third-party rights by the use or misuse of any messaging software or hardware, whether or not provided by ClientLab.

It is important to note that ClientLab has no control over and cannot be held responsible for the functionality or failures of any third-party software, including but not limited to Facebook, Facebook Messenger, and internet browser notifications. ClientLab does not guarantee the compatibility of any messaging software with third-party software. You are solely and exclusively responsible for your use of any and all messaging software and/or hardware. Lastly, ClientLab strictly prohibits any form of harassment and interference with others in the use of its products or services, and takes all such incidents very seriously.

SECTION 17 – DISCLAIMERS OF OTHER WARRANTIES

WITH THE EXCEPTION OF WHERE PROHIBITED BY LAW OR WHERE INAPPLICABLE, WE PROVIDE THE WEBSITE AND ALL ITS CONTENT ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES. WE DO NOT GUARANTEE THE RELIABILITY, TIMELINESS, SUITABILITY, ACCURACY, COMPLETENESS, OR QUALITY OF ANY INFORMATION ON THIS WEBSITE. WE EXPRESSLY DISCLAIM ANY REPRESENTATIONS AND WARRANTIES REGARDING THE USE OF THE WEBSITE OR ANY SOFTWARE, INCLUDING THAT IT WILL BE SECURE, TIMELY, ERROR-FREE, OR UNINTERRUPTED, OR THAT IT WILL OPERATE EFFECTIVELY WITH OTHER HARDWARE, SOFTWARE, SYSTEMS, OR DATA. WE DO NOT WARRANT THAT THE WEBSITE, SOFTWARE, OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR THAT ANY STORED DATA WILL BE ACCURATE OR RELIABLE. ADDITIONALLY, WE DO NOT GUARANTEE THAT ANY PRODUCTS, SERVICES, SOFTWARE, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. WE DO NOT PROMISE TO CORRECT ANY ERRORS OR DEFECTS IN THE WEBSITE OR THAT THE WEBSITE OR THE SERVERS MAKING THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DISCLAIM ALL CONDITIONS, REPRESENTATIONS, AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IF YOU ARE USING ANY OF OUR WEBSITES IN BETA OR A SIMILAR PRE-LAUNCH OR TRIAL STAGE, YOU ACKNOWLEDGE THAT THE FULL SECURITY PROTOCOLS OF THE BETA-STAGE WEBSITE(S) MAY BE INADEQUATE OR NOT FULLY VETTED BY US. BY USING ANY OF OUR WEBSITES IN BETA STAGE, YOU ASSUME THE FULL RISK OF ANY DATA BREACHES AND AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS CLIENTLAB FOR ANY CLAIMS AND DISPUTES ARISING FROM SUCH BETA-STAGE USAGE.

SECTION 18 – RESTRICTIONS ON LIABILITY

UNLESS PROHIBITED BY LAW OR OTHERWISE INAPPLICABLE, NEITHER CLIENTLAB NOR ANY OF ITS EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS, INDEPENDENT CONTRACTORS, TELECOMMUNICATIONS PROVIDERS SHALL BE HELD LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, COSTS, FEES, OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, INCLUDING THE PRIVACY STATEMENT AND DPA, THE PRODUCTS OR SERVICES, YOUR USE OR THIRD-PARTY USE OF THE WEBSITE, ANY PRODUCT, SOFTWARE, OR SERVICE PROVIDED, WHETHER CLIENTLAB HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, COSTS, FEES, OR CLAIMS. THIS INCLUDES, WITHOUT LIMITATION, LOSS OF DATA, PROFITS, USE, GOODWILL, OR SUBSTITUTE SERVICES OR PRODUCTS.

THIS LIABILITY RESTRICTION APPLIES TO ANY CLAIM OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR ANY OTHER THEORY OF LIABILITY.

Limitation of Liability for Your Third-Party Use Of The ClientLab Privacy Policy.

ClientLab provides usage of our privacy policy as a tool for our clients to use when launching ads. While we strive to ensure that our privacy policy reflects general best practices in data protection and privacy compliance, it is provided 'as-is' without any warranties regarding its suitability, legality, or adequacy for any specific business or legal requirement. Clients are solely responsible for customizing their own privacy policy to suit their unique business practices and for ensuring that the final privacy policy complies with all applicable laws and regulations. ClientLab shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use, misuse, or inability to use our terms and conditions. Furthermore, ClientLab does not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information disclosed or accessed through the use of the policy. It is the client's responsibility to seek legal advice to ensure their privacy policy complies with all relevant laws and regulations.

CLIENTLAB'S LIABILITY TO YOU OR YOUR BUSINESS SHALL NOT EXCEED THE AMOUNT YOU PAID TO CLIENTLAB IN THE THREE MONTHS PRECEDING THE DATE IN WHICH THE FACTS GIVING RISE TO A CLAIM AGAINST CLIENTLAB OCCURRED. IN NO EVENT SHALL CLIENTLAB BE LIABLE FOR MORE THAN TWO THOUSAND DOLLARS ($2,000).

Communication Services Usage

You agree to use any communication features provided through our platform, including but not limited to SMS, MMS, email, and voice communications, in full compliance with all applicable laws and regulations, such as the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act. You acknowledge that you are solely responsible for the content of your communications and for ensuring that you have obtained the necessary consent from recipients. We do not originate, send, deliver, or initiate any communication on your behalf; all communications are deemed to be sent by you to your customers.

SECTION 19 – CHARGEBACKS, DISPUTES, DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER

We want you to understand your rights and those of your business regarding dispute resolution. Unless prohibited by law, any claim that you or your business may have in the future must be resolved through final and binding confidential arbitration. This means that you and your business agree to waive the right to a trial by jury. The rights you and your business would have in court, such as discovery or the right to appeal, may be more limited or may not exist. You also agree that you and your business may only bring a claim in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Additionally, the arbitrator may not consolidate proceedings or claims or otherwise preside over any form of a representative or class proceeding.

In arbitration, there is no judge or jury, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow these terms as a court would.

In the event of any complaint, dispute, or controversy arising out of or related to the use of the website, any product, service, or software, these Terms, the Privacy Statement, the DPA, the Affiliate Agreement, or your relationship with us, you agree to first contact us at

[email protected] in an attempt to resolve the issue informally. If such an informal resolution is not possible, you agree that any such controversy or claim shall be resolved by confidential arbitration administered by the Bulgarian Chamber of Commerce and Industry, located at 9 Iskar Str., Sofia 1058, Bulgaria. Judgment on the award rendered may be entered in any court having jurisdiction thereof.

The arbitration will be conducted in English by a single neutral arbitrator in Sofia, Bulgaria, unless we both agree to conduct the arbitration by telephone or written submissions. The arbitrator shall be selected by agreement of the parties or, if the parties cannot agree, chosen in accordance with the rules of the Bulgarian Chamber of Commerce and Industry. The arbitration will be conducted in accordance with the provisions of the Chamber's Commercial Arbitration Rules and Procedures, in effect at the time of submission of the demand for arbitration.

The arbitrator shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, construction, validity, applicability, or enforceability of these Terms, the Privacy Statement, the DPA, this arbitration provision, and any other terms incorporated by reference into these Terms. The arbitrator shall also have the exclusive and sole authority to determine whether any dispute is arbitrable, whether this arbitration agreement can be enforced against a non-signatory to this agreement, and whether a non-signatory to this agreement can enforce this provision against you or ClientLab.

Payment of all filing, administration, and arbitrator fees will be governed by the BCCI’s Rules, including any fees or costs related to the Bulgarian Chamber of Commerce and Industry's administration of the arbitration. The parties will each pay their own additional fees, costs, and expenses, including attorneys' fees, expert fees, document production fees, and witness fees.

The arbitrator selected by the parties, or chosen in accordance with the BCCI's rules if the parties cannot agree, shall follow the substantive law of Bulgaria. The arbitrator's award shall be final, and shall include a confidential written opinion. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

You and ClientLab agree that any disputes will only be arbitrated on an individual basis and shall not be consolidated with any other arbitration or proceeding, whether on a class-wide or representative basis or otherwise, that involves any claim or controversy of any other party. You and ClientLab expressly waive any right to pursue any class or other representative action against each other.

If you fail to enforce this arbitration provision in connection with any particular claim, such failure or delay shall not constitute a waiver of your right to require arbitration at a later time or in connection with any other claims. However, all claims must be brought within one year after the claim arises, including the 120-day informal resolution process described above.

This arbitration provision is governed by and enforceable under the Bulgarian Arbitration Act or the EU's Regulation on Arbitration, as applicable, and survives termination of your account or relationship with ClientLab, bankruptcy, assignment, or transfer.

You have the right to opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to [email protected]. Your notice must include your full name, address, and a clear statement of your intent to opt out of arbitration.

If the class action waiver is deemed unenforceable, then this entire arbitration provision shall be null and void and not apply. If a portion of this arbitration provision (other than the class action waiver) is deemed unenforceable, the remaining portions shall remain in full force and effect.

You understand and agree that any claims will be decided individually and only through binding, final, and confidential arbitration in accordance with this arbitration provision, and that you waive any right to litigate in court, to have a judge or jury decide your case, or to participate in a class or representative action.

Chargebacks and Payment Disputes

By purchasing any product, service, or subscription from ClientLab, you expressly waive the right to initiate a chargeback or payment dispute except in cases of explicit non-delivery of the purchased product or service as outlined in this agreement.

Final & Non-Refundable Payments

All payments made to ClientLab are final, non-refundable, and non-disputable, except as explicitly stated in this agreement. You acknowledge that dissatisfaction with a product or service, failure to use the product or service, partial use of a product or service, or changes in personal circumstances do not constitute valid grounds for a chargeback or refund.

Permitted Chargeback Circumstances

Chargebacks are only permitted if:

• Explicit Non-Delivery – You paid for a product or service and did not receive access, delivery, or fulfillment within the agreed-upon timeframe, and ClientLab has failed to remedy the situation after a reasonable resolution period.

• Unauthorized Transaction – Your payment method was used fraudulently without your authorization, and you provide documented evidence of fraud.

Any other chargeback attempt will be deemed a breach of contract.

Mandatory Dispute Resolution Before Filing a Chargeback

If you experience any issues with your purchase, you must:

• Email our support team at [email protected] with details of the issue.

• Allow a minimum of 7 business days for resolution before initiating any external dispute.

• Failure to follow this dispute resolution process before filing a chargeback will be considered fraudulent activity and a breach of contract.

Fraudulent Chargebacks & Consequences

Any chargeback initiated outside of the permitted circumstances in this agreement will be considered fraudulent. In such cases, ClientLab reserves the right to:

• Report the chargeback as fraudulent to payment processors, credit bureaus, and collections agencies.

• Pursue legal action to recover the disputed amount, including applicable damages, fees, and legal costs.

• Revoke access to any purchased services, products, or subscriptions without refund.

• Ban future purchases from ClientLab and its affiliated companies.

If a chargeback is initiated outside the permitted circumstances and is later reversed in ClientLab’s favor, the customer agrees to reimburse ClientLab for any associated dispute fees, penalties, or legal costs incurred.

ClientLab maintains detailed transaction records, including signed agreements, IP logs, timestamps of acceptance, and payment confirmations. These records will be provided to financial institutions to contest any unauthorized chargebacks.

By completing your purchase, you acknowledge and agree to these terms in full.

SECTION 20 – ADDITIONAL REMEDIES FOR CLIENTLAB

In order to prevent or limit irreparable harm to ClientLab, in the event of any breach or threatened breach by you of the terms of this Agreement or any infringement or threatened infringement by you of the intellectual property of ClientLab or a third party, ClientLab shall have the right to seek preliminary and permanent injunctions, or other equitable relief from a court of competent jurisdiction located in Bulgaria restraining such breach, threatened breach, infringement, or threatened infringement. This Agreement shall not prevent ClientLab from pursuing any other remedies available to it in court for such breach, threatened breach, infringement, or threatened infringement, including the recovery of monetary damages from you and your business. You and your business hereby irrevocably consent to the exclusive personal jurisdiction and venue in the courts of Bulgaria for all such claims and waive any challenge to the exclusive jurisdiction or venue of said courts.

SECTION 21 – INDEMNIFICATION

To the maximum extent allowed by law, you agree to protect, defend, indemnify, and hold ClientLab, its board of directors, executives, personnel, stockholders, licensors, autonomous contractors, subcontractors, suppliers, affiliates, parent corporations, subsidiaries, and agents harmless from and against all claims, lawsuits, loss, obligations, damages, expenditures, demands, and charges of any sort, including but not limited to attorneys' costs and fees of any legal action or other conflict resolution, arising from or in any way related to (1) your use, abuse, or attempted use of the Website, software, goods, or services, (2) data you provide or send through the Website, (3) your breach of these Terms, the documents they incorporate by reference, the Agreement, or the representations and warranties given by you in this Agreement, or (4) your violation of any law or the rights of a third-party.

SECTION 22 – COPYRIGHT INFRINGEMENT AND TAKEDOWN PROCEDURES

If you think that any of the materials or contents accessible on the Website infringe any copyright that you possess, you or your representative may send ClientLab a notice asking for the removal of those materials or content from the Website. If you think that someone has wrongly submitted a notice of copyright infringement against you, you may send ClientLab a counter-notice. Notices and counter-notices should be sent to ClientLab, Attention Legal Department, Avatar First Ltd, 44B Popova Shapka str, floor 3, apt. 8, 1505, Sofia, BG, or by email to [email protected]. These Terms fully integrate the DMCA Policy by reference.

SECTION 23 - EXTERNAL LINKS

Our website may include links to external websites. However, we do not assume any responsibility for the content or operation of any third-party websites that we link to. For more information, please refer to our Privacy Statement.

SECTION 24 – END OF AGREEMENT / TERMINATION

As soon as you click on any of the following links or buttons, “ACTIVATE MY ACCOUNT NOW,” “PAY NOW,” “ORDER NOW”, “START NOW”, “SUBMIT”, “BUY NOW”, “PURCHASE”, “I ACCEPT”, “I AGREE” or other similar links/buttons, submit information through the Website, respond to a request for information, start installing, accessing or using the Website, complete a purchase, select a payment method, and/or enter payment method information, this Agreement will be in effect (or reactivated), whichever comes first. If we, at our sole discretion, suspect that you have failed to comply with any term or provision of this Agreement or violated any law, whether in connection with your use of ClientLab or otherwise, we have the right to terminate the Agreement or suspend your access to the Website at any time without notice to you. After termination, Sections 11, 12, 13, 15 through 21, and 24 through 33 of this Agreement, including any representations, warranties, and other obligations made by you, will continue to be valid and enforceable. You will still be responsible for any outstanding payments owed to ClientLab upon termination.

SECTION 25 - NON-RENONCIATION

ClientLab's failure or delay to exercise any of its rights, powers or remedies under this Agreement shall not constitute a waiver, nor shall any partial or single exercise of such rights, powers, or remedies prevent any other or further exercise of such rights, powers, or remedies, or the exercise of any other rights, powers, or remedies under this Agreement. Any waiver of any right or obligation under this Agreement shall only be effective if it is in writing and signed by ClientLab.

SECTION 26 – JURISDICTION AND GOVERNING LAW

This agreement and any issue or conflict arising from or related to this agreement, including your use of the website, our Privacy Statement, or DPA, or any matter concerning ClientLab, including your purchase and use of any service or product, shall be governed by the laws Bulgaria without regard to its conflicts of law principles. If the arbitrator or a court of competent jurisdiction determines that any claim or dispute is excluded from the arbitration agreement in Section 19, the parties agree that the claim or dispute shall be exclusively brought in the courts located in Sofia, Bulgaria. You hereby consent to the exclusive personal jurisdiction of such courts and waive any challenge to their jurisdiction or venue. All claims must be brought on an individual, non-class, non-representative basis. You waive any right to bring such claims on a class-wide or representative basis. If you have any questions or concerns about this section, please contact us at [email protected].

SECTION 27 – EVENTS BEYOND CONTROL

ClientLab will not be held responsible for any delay, damage, or failure caused by events beyond our reasonable control, such as acts of nature or other causes.

SECTION 28 – TRANSFER OF RIGHTS

ClientLab reserves the right to transfer its rights under this Agreement at any time without

giving prior notice to you. You cannot transfer the rights arising from this Agreement without

the express written consent of ClientLab or its assigns.

SECTION 29 – ELECTRONIC AGREEMENT

All information transmitted through the Website is considered as electronic communication. By communicating with ClientLab through or on the Website or via electronic media such as e-mail, you agree that we may communicate with you electronically. These communications, including notices, disclosures, agreements, and other forms of communication provided to you electronically, shall have the same force and effect as written communications and are equivalent to those that are in writing and signed by the party sending the communication. By agreeing to this Agreement, you also agree that all transactions and contracts conducted electronically are binding and enforceable. You also acknowledge that you have the necessary equipment and software to access and retain electronic communications and records.

SECTION 30 – CHANGES TO THE AGREEMENT

You can find the latest version of the terms and conditions at https://clientlab.io/terms.

At ClientLab, we reserve the right, at our sole discretion, to modify, update, or replace any part of this Agreement, including the Privacy Statement or DPA, by posting the changes on our website. As a user, it's your responsibility to regularly check our website for updates. Your continued use of our website after the changes have been posted means you accept the new terms and conditions.

SECTION 31 – YOUR ADDITIONAL REPRESENTATIONS AND WARRANTIES

By using the ClientLab website, you represent and warrant that: (1) you're at least eighteen (18) years old or the legal age of majority in your jurisdiction; (2) you own, operate, or have the right to legally bind the business for which you're using our website; (3) you've thoroughly read and agree to the terms and conditions contained in this Agreement; and (4) you won't resell, re-distribute, or export any products or services you ordered from ClientLab. You further represent that we can rely on all information you've provided to us and that we may contact you, your business, and any subaccounts you create through email, telephone, or postal mail for any purpose, including (i) follow-up calls, (ii) satisfaction surveys, and (iii) inquiries about any orders you placed, or considered placing, on or through the website.

You also represent and warrant that there are no ongoing or pending government investigations or inquiries of or prosecutions against you or any business related to you by any federal or state governmental agency or any industry regulatory authority anywhere in the world. There are also no ongoing or pending private lawsuits against you. If, at any time during the life of this Agreement, you or any business related to you becomes the subject of a government investigation, inquiry, or prosecution by any federal or state governmental agency or any industry regulatory authority anywhere in the world or the subject of any lawsuit, you must notify ClientLab within twenty-four (24) hours. We may, at our sole discretion, terminate this Agreement if any investigation, proceeding, or lawsuit arises against you or your business, without any obligation or liability to you.

SECTION 32 – SEVERABILITY

If any provision of this Agreement is found by an arbitrator or court of competent jurisdiction to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable. The provision in question may be modified or removed from the Agreement to the extent necessary to make it enforceable and consistent with the rest of the Agreement.

SECTION 33 – ENTIRE AGREEMENT

This Agreement, along with the Privacy Statement and DPA, and any policies or operating rules posted by us on the website, constitutes the entire agreement between you, your business, and ClientLab, and governs your access to and use of the website, your ordering and purchasing of any product or service, and your attempted use of any product or service. This Agreement supersedes and replaces any prior or contemporaneous agreements, representations, communications, and proposals, whether oral or written, between you and ClientLab. If we offer new services or features through our website, they will also be subject to this Agreement and any policies or operating rules posted on the website. Any ambiguities in the interpretation of this Agreement shall not be construed against the drafting party. If translations of this Agreement are provided to you, they're for convenience only, and the English language version shall govern. If you need to contact us, please email us at [email protected].

SECTION 34 - AI Agent Usage Terms

These AI Agent Usage Terms ("AI Terms") supplement the ClientLab Terms of Service and govern your use of AI-driven services and features (the “AI Services”) provided by the ClientLab platform. By accessing or using the AI Services, you acknowledge that you have read, understood, and agree to these AI Terms, which are incorporated into and form part of the ClientLab Terms of Service.

1. Use of AI Services

The AI Services provided by ClientLab include automated agents capable of performing actions such as automated lead nurturing, qualification, email communication, SMS-based conversation handling, and content generation. By using these services, you agree that:

The AI Services will act on your behalf or on behalf of your business, and all interactions through the AI agents are considered interactions from your business. You are responsible for ensuring that the use of AI services complies with all applicable laws, regulations, and industry standards, including, but not limited to, data protection laws (such as GDPR, CCPA), marketing laws (such as CAN-SPAM, TCPA), and any specific laws in your jurisdiction.AI-generated communications (including emails, SMS messages, and other forms of interaction) are treated as originating from you or your business, and you bear full responsibility for the content and its compliance with all applicable laws. You agree to inform end users when they are interacting with AI-generated content if required by applicable laws, including but not limited to the GDPR and CCPA.

2. Accuracy and Limitations

ClientLab’s AI Services utilize advanced technology to provide accurate and effective solutions; however, there are limitations to the AI’s capabilities. You agree that:

AI-generated content, including messages, responses, and actions, may not always be accurate, appropriate, or error-free. ClientLab makes no guarantee of the correctness or suitability of any content generated by the AI Services. You will review and supervise any critical or legally significant communications or actions generated by the AI Services to ensure accuracy and compliance with your business needs and legal requirements.The AI Services may rely on third-party data sources, algorithms, or training data. ClientLab disclaims responsibility for the content, accuracy, or effectiveness of any third-party data sources used by the AI Services.

3. AI Data Collection and Processing

The use of AI Services may involve the collection and processing of personal data and other sensitive information. By using the AI Services, you consent to the following:

AI-driven interactions may collect and analyze data from leads, customers, or other third parties as part of its functionality (e.g., lead qualification, customer communication).Any personal data processed through the AI Services is handled in accordance with the ClientLab Privacy Policy and Data Processing Addendum (DPA), which outlines how such data is collected, used, stored, and protected.You are responsible for ensuring that you have obtained the necessary consent and provided the required notices to all individuals whose data is processed by the AI Services in accordance with applicable data protection laws.

4. Intellectual Property

All AI-generated content, such as text, images, or other media produced by the AI Services, remains the intellectual property of ClientLab. ClientLab grants you a non-exclusive, revocable, and limited license to use such AI-generated content for your business purposes, subject to the following conditions:

You may not claim ownership of the AI-generated content, resell it, or use it in a manner that violates the intellectual property rights of others.You may not modify or reverse engineer the AI Services or any AI-generated content without explicit written permission from ClientLab.Any feedback or suggestions you provide regarding the AI Services may be used by ClientLab without any compensation or acknowledgment to you.

5. Liability and Disclaimer

You acknowledge and agree that:

ClientLab is not liable for any decisions made or actions taken based on the outputs of the AI Services. You assume full responsibility for how you use the AI-generated content and any outcomes resulting from its use.ClientLab disclaims any warranties, express or implied, regarding the accuracy, reliability, or completeness of the AI Services. The AI Services are provided on an "as-is" basis, and ClientLab does not guarantee that they will meet your specific needs or business goals.ClientLab is not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use of the AI Services, including but not limited to lost profits, business interruption, or data loss.

6. Prohibited Uses

In addition to the prohibitions outlined in the general Terms of Service, the following specific restrictions apply to the use of AI Services:

You may not use AI-generated content to engage in illegal activities, spread misinformation, or harm any individuals, organizations, or entities. You may not use the AI Services to create or disseminate harmful, offensive, discriminatory, or abusive content. You may not use AI-generated content to engage in misleading advertising, spam, or other deceptive practices.

7. AI System Updates and Modifications

ClientLab reserves the right to update, modify, or discontinue the AI Services at any time without prior notice. These updates may include improvements to AI functionality, changes to the underlying algorithms, or removal of certain features. You acknowledge and agree that:

ClientLab may modify or upgrade the AI Services to improve performance, address security concerns, or comply with legal requirements.Continued use of the AI Services after such updates or modifications will constitute your acceptance of the changes.

8. Termination of AI Services

ClientLab reserves the right to suspend or terminate your access to the AI Services for any violation of these AI Terms or the general Terms of Service. Upon termination, you will no longer have access to the AI Services, and any licenses granted for the use of AI-generated content will be revoked.

SECTION 35 - CONTACTING US

We are always available to answer any questions or concerns you may have about our products and services. You can reach out to us by sending an email to [email protected].

If you have any inquiries regarding our terms, you can contact us through

[email protected] or by sending mail to Avatar First Ltd, Company registration number: 206445678, 44B Popova Shapka str, floor 3, apt. 8, 1505, Sofia, Bulgaria.

For general support and inquiries, please click on the black question mark located on the top right-hand side of the dashboard. If you are unable to find the answers you are looking for, click on the "Contact Us" tab and fill out the form.

Notices to you will be made through posting on https://clientlab.io/terms, and other sites owned and controlled by ClientLab, through email, or by regular mail at our discretion.

Copyright 2025 - ClientLab - All Rights Reserved.

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