What is the DMCA?

The Digital Millennium Copyright Act (DMCA) establishes a legal procedure for copyright holders, including software developers, to request ClientLab to remove infringing content. To learn more about the DMCA, please visit the official website of the U.S. Copyright Office.

As with any legal matter, it's always advisable to seek professional advice concerning your specific situation or questions. We strongly recommend that you do so before taking any action that could impact your rights. Please note that our guides are not legal advice and should not be treated as such. ClientLab is based in Europe, and the takedown process is slightly different. Here is more information.

Before You Begin

Be Truthful. To submit a notice of infringement under the DMCA, you must swear to the facts in your notice under penalty of perjury. Intentionally providing false information is a federal offense (see U.S. Code, Title 18, Section 1621) and could also result in civil liability.

Conduct an Investigation. Millions of users and organizations create content with ClientLab, and filing a DMCA notice against them is a serious legal allegation that could have real consequences. Therefore, we urge you to conduct a thorough investigation and consult with an attorney before submitting a takedown request to ensure that the use of the content is not actually permitted.

Try Contacting the User First. A recommended first step before submitting a takedown notice is to try contacting the user directly.

No Bots Allowed. Every takedown notice you send should be evaluated by a trained professional. If you're outsourcing your efforts to a third party, make sure you're familiar with their practices, and ensure they're not using automated bots to submit bulk notices. These notices are often invalid, and processing them results in needlessly taking down content.

You May Receive a Counter Notice. Any user affected by your takedown notice may file a counter notice. If this happens, we will re-enable their content within 14 days unless you inform us that you've initiated legal action seeking to restrain the user from infringing the content on ClientLab.

ClientLab Is Not the Judge. In the process, ClientLab exercises minimal discretion, limited to determining whether the notices meet the DMCA's minimum requirements. The parties (and their attorneys) must evaluate the merit of their claims, bearing in mind that the notices must be made under penalty of perjury.

How to Submit Your Notice and Counter Notice

The fastest way to get a response is to complete the takedown or counter notification form(s), providing all the requested information:

Submit a DMCA Takedown Notice

If someone is using your copyrighted content without authorization on ClientLab, please send us an email to submit a DMCA takedown notice and request the removal or modification of the infringing content. Before beginning, please ensure that you can satisfy the DMCA counter notification requirements.

You can send an email notification to [email protected].

You may include an attachment, but please also provide a plain-text version of your letter in the body of your message.

If you prefer to mail your notice, you may do so, but please note that it will take significantly longer for us to receive and respond to it. Notices submitted in plain-text email have a much quicker turnaround than PDF attachments or physical mail. If you still wish to send us your notice by mail, please use the following address:

Attention Legal Department
DMCA Notice
ClientLab

C/O Avatar First EOOD

44B Popova Shapka Street

Floor 3

Apt. 8

1505

Sofia, BG

By submitting a DMCA notice via email, or physical mail, you acknowledge that a copy of your DMCA submission, including all the information provided, may be shared with the accused party.

Submit a DMCA Counter Notice

To challenge a DMCA takedown request that led to the removal of your content on ClientLab, you can submit a counter notice. Please make sure you meet the requirements for DMCA counter notifications before starting the process.

You can submit a DMCA counter notice using the email or address above.